Refund Policy

We want you to be happy with RestoreLens. If you're not, we'll refund you. No interrogation, no "explain why" form to fill out.

1. The 14-day window

You can request a full refund within 14 days of any purchase (Single Photo, Starter Pack, or Family Pack) for any reason. After 14 days, refunds are reviewed case-by-case at our discretion.

2. How to request a refund

Email {supportEmail} with:

• The email address you used to purchase.
• The order number or approximate purchase date.

We respond within 1 business day and process refunds within 5-10 business days depending on your card issuer.

3. Used credits

If you've already used some of your credits before requesting a refund, we'll prorate: you receive a refund for unused credits at the original purchase price-per- credit. For example, if you used 3 credits from a 10-credit Starter Pack ($9.99), the refund will be 7/10 × $9.99 ≈ $6.99.

For Single Photo purchases ($2.49), the credit is consumed immediately on the photo you upgraded — refunds for already-delivered single photos are at our discretion if the result was clearly defective.

4. Subscriptions

We do not currently offer subscriptions. All purchases are one-time. If we add subscription tiers in the future, this policy will be updated to address them.

5. Quality issues

AI restoration is best-effort and quality varies. If you believe a result is defective (e.g. processing failed entirely, output is corrupted), contact us first — we'll often re-process the photo at no charge before issuing a refund.

6. Chargebacks

Please email us first before initiating a chargeback with your bank. Chargebacks cost us substantially more than the refund itself, and we'd rather just refund you directly.

7. Contact

Refund requests and questions: {supportEmail}.